Conditions of Renting a Holiday Home

1: Arrival and Departure
All changeovers are on Saturday. The rental property is available from 16:00 on the day the rental period begins. We request that you arrive between 16:00 and 19:00. If this is not possible, please advise Quality Estates well in advance of your estimated time of arrival. If you do not advise us before 10.00 on the day of arrival that your arrival time is after 19:00, there will be an additional charge. On the day of departure, you must vacate the property before 10:00.

You will need to identify yourselves on arrival with a passport or identity card.

2: Reservations
Reservations are normally made through the website. However, by agreement, ,you can also call or email to make a reservation. All reservations are binding. Once your reservation is confirmed by the property owner we will send you confirmation by email. This will contain the rental agreement which will require your signature.

3: Prices
The use of sheets, pillowcases, towels and tea towels are included in the quoted price. This also applies to the use of gas, water and electricity at the residence in the months of May to October. For the remaining months of the year, Quality Estates calculates payment for the use of gas and electricity. If there a gas stove in the house, the first gas bottle is included.

4: Number of People
The rent is based on the available beds in the villa or apartment. Usually there is room for multiple guests. For an extra person over and above the stated number, we charge, depending on the villa, a surcharge per person. Children under 2 years are not counted as a tenant. Administration costs are 20€, - per booking.

5: Payment
The first payment of 25% of the rent must be paid within 5 working days of your receiving the contract. Once we receive the contract signed by you, we will countersign the receipt and return it. The remainder of the rent (75% of the total rent) must be paid at least 8 weeks before the start of the rental period.

For bookings within 8 weeks of the start of the rental period, the total amount must be paid in full. For bookings at short notice (within 3 weeks before the rental period), please pay immediately upon receipt of confirmation / invoice via telephone or electronic transfer. You will need to provide Quality Estates Renting proof of transfer by email or fax.

You will need to pay a deposit in advance. The amount of the deposit is stated in your confirmation.. If there is anything damaged or broken during your stay, the costs are deducted from the deposit. This will be within 10 days after departure

Payments to: Quality Estates Renting from the Netherlands:
ING account No. 5982790

Payments from abroad:
Purmerend ING Bank BIC / SWIFT: INGBNL2A IBAN: NL86INGB0005982790
Account:
Quality Renting VOF Waterhoenhof 42 1444 VL PURMEREND Netherlands

6: Cancellations
Cancellations must be in writing and by telephone. Quality Estates Renting will confirm receipt of cancellation. Up to 8 weeks before the rental period, the cancellation fee is 25% of the rent. From 8 to 4 weeks before the rental period, the cancellation fee is 75% of the rent. If cancelled within four weeks prior to the rental period, the cancellation fee is 100%. To insure against this possibility, it is advisable to buy cancellation insurance in addition to your usual travel insurance.

7: Cancellation by Quality Estates
If due to circumstances outside of its control, Quality Estates cancels your reservation, they will provide another rental accommodation of a similar type and price. Failing this, Quality Estates will refund any monies already paid by you. This is done without compensation for any additional expenses incurred whatsoever.

8: Pools
Unless otherwise stated, the use of pools between April to October is included. Private pools can be used all year round, for use of pools outside of April to October, there is an additional 25€ charge per week.

9. Pets
In some houses it is permitted to bring your pet. This costs 20€, - per pet, per week, as it entails additional cleaning. On the website you will see which houses allow pets. If you are taking one or more pets you need you let us know at the time of booking. If this is not done, Quality Estates reserves the right to deny you access to the property.

11. Cleaning
The cost of cleaning of the house is required and is separate from the rent. This amounts to 150€, - for groups up to eight people. For parties of nine persons, the amount is 250€, -. You should also ensure that no rubbish is left in the house, the dishes are done, the grill is clean and the bedding you have used is left at a designated place in the house. If the above is not done, Quality Estates reserves the right to deduct the additional costs from the deposit paid by you.

12. Water
In times of drought, especially in villages during the summer months, the supply of water can be cut off for varying lengths of time (per day). The flow of electricity can also be off for several hours during emergencies. Quality Estates cannot be held responsible for this at any time.

13. Complaints
If despite our careful selection and regular monitoring there are still problems, the tenant must report their complaint immediately to the Administration department at Quality Estates so that we can take appropriate action. The early exit from the property, without prior consultation or mutual agreement, relieves Quality Estates of any responsibility for compensation. Complaints not satisfactorily resolved within 1 week after the rental period should be submitted in writing to us.

14. Liability
During the rental period, the tenant is liable for the home and all things that belong to the rented property. Any damage by the tenant or joint tenants should immediately be reported to Quality Estates and be reimbursed by the tenant. Before you vacate the accommodation Quality Estates will carry out a control check. Quality Estates only mediates between owner and tenant and therefore cannot be held responsible by the tenant for accident / injury / damage caused during the rental period.

This website is designed and monitored with the greatest care. Quality Estates accept no liability whatsoever resulting from any inconvenience caused by last minute changes outside of their knowledge or control.